RGPD & Privacy Policy

Under the terms of Law 78-17 of 6 January 1978 amended by Law No. 2018-493 of 20 June 2018 known as ‘Informatique et Libertés’ and the General Regulation on Data Protection No. 2016/679, the User is informed that his order is subject to the processing of Personal Data by LIVINGSTONE TRAVEL as the Data Controller. The information provided by the User on the Website is used to process and execute orders.

The information required to process and execute orders is indicated by an asterisk on the website pages. Other requests for information requiring an optional response, or information relating to the User’s interest in offers that may be sent to him are intended to get to know him better and to improve the services offered to him.

LIVINGSTONE TRAVEL collects personal data when you use our services, travel with our company or visit our website, in particular through the use of cookies (additions). This data includes information that you communicate to us directly or indirectly, via third parties. These third parties may be companies involved in planning your trip, such as travel agencies, hotels, other airlines or airport operators and airlines with whom we have a contractual relationship in order to provide you with certain travel services.

The personal data collected includes, for example: surname, first name, name of your organisation, VAT number, e-mail address, telephone numbers, nationality, date and place of birth, passport and visa, etc.

Personal data will be kept as long as necessary for the purposes described in this privacy policy or at least as long as necessary to comply with regulatory requirements or to resolve any disputes.

1. THE PERSON RESPONSIBLE FOR THE PROCESSING OPERATIONS MENTIONED IN THIS DOCUMENT

The person responsible for the processing mentioned in this document is LIVINGSTONE TRAVEL SAS with capital of €20,000, RCS SAVERNE 984 109 553 – Registration IM067224006 / APE 7911Z – SIRET : 984 109 553 00011 – Intracommunity VAT no. FR 05984109553- Financial guarantee ARCUS Solutions, 3 Cours Charlemagne 69002 Lyon, insured under contract no. RCP – HSXIN320048196, taken out with Hiscox SA – Registered office: 35 avenue Monterey, L-2163 LUXEMBOURG, covering the consequences of its professional civil liability.

If you have any questions about this document, please contact the LIVINGSTONE TRAVEL data protection department: dpo@livingstone-travel.com

2. METHODS OF COLLECTING PERSONAL DATA

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of data from users of the site complies with the following principles:

• Lawfulness, fairness and transparency: data may only be collected and processed with the consent of the user who owns the data.
• Whenever personal data is collected, the user will be informed that his or her data is being collected and for what purposes the data is being collected;
• Limited purposes: the collection and processing of data is carried out to meet one or more of the purposes set out in the general and special terms and conditions of sale;
• Minimisation of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;
• Data is kept for a limited period, of which the user is informed. If the storage period cannot be communicated to the user, we store your personal data for as long as is necessary to process your request and for a period of 3 years after the last contact from you;
• Integrity and confidentiality of the data collected and processed; the data controller undertakes to guarantee the integrity and confidentiality of the data collected.

The processing of your personal data is subject to the following conditions, depending on the processing operations concerned:

• You have consented to the processing of your personal data for one or more specific purposes; or
• processing is necessary for the performance of a contract to which you are a party or in order to take action at your request, prior to the conclusion of the contract; or –
• processing is necessary in order to comply with legal obligations or
• processing is necessary in order to protect the vital interests of the data subject or of another natural person; or
• processing is necessary for the legitimate interests of LIVINGSTONE TRAVEL or third parties (e.g. to combat fraud, to send marketing information about the services of LIVINGSTONE TRAVEL, to strengthen our policies or similar, as specified above).

3. PURPOSES OF COLLECTING YOUR DATA

Personal data is collected for the following purposes:

• Travel arrangements (such as booking the flight and/or hotel, taking out insurance, the boarding process, connecting flights, transfer to the hotel, carrying out visa checks at the airport, payment and invoicing, car hire, assistance and complaints)
• Marketing information (through newsletters, promotions and other advertising messages)
• Statistical analysis and customer experience (how to improve our services and encourage our customers to make use of all our products and services).
• Surveys and competitions
• Security and legal requirements (related to security or legal issues)
• Administrative purposes (e.g. processing any complaints you may have, statistical analysis), accounting (card payment control, fraud control and maintenance of our systems),
• Customer account management: sending commercial communications, monitoring payment and the performance of contracted services.

4. TRANSFER OF PERSONAL DATA COLLECTED

We may communicate personal data to the following third parties for the purposes mentioned herein:

• Travel agencies, airlines, airport operators, insurance companies, call centres, hotels, car rental companies or other companies required to provide the services requested;
• Credit card companies, banking institutions and anti-fraud service providers
• Partners of loyalty programmes in which you are registered
• Authorised authorities, agencies or administrations as required by applicable local legislation, such as customs and immigration authorities or authorities responsible for PNR/API information; and
• Third parties responsible for protecting our rights or the safety of our customers, employees and assets (such as administrative or judicial authorities for the purposes of settling a dispute or upon request).

The transfer of personal data depends on the purpose and location of the third parties identified herein. LIVINGSTONE TRAVEL endeavours to store and transfer your personal data as far as possible within the European Union or to third countries considered by the European Commission as offering an adequate level of protection.

However, certain personal data may be sent to other third countries. In such cases, we ensure that such transfers are :

• Necessary for the performance of a contract entered into between you and LIVINGSTONE TRAVEL or for the implementation of pre-contractual measures taken at your request; or
• Necessary for the conclusion or performance of a contract concluded in your interest between LIVINGSTONE TRAVEL and the recipient of the data; or
• necessary for the establishment, exercise or defence of legal claims; or
• Covered by data transfer agreements based on standard data protection clauses adopted by the European Commission or by any other solution that complies with current legislation.

5. SECURITY

LIVINGSTONE TRAVEL undertakes to protect the personal data collected, not to pass it on to third parties without the user’s knowledge and to respect the purposes for which the data was collected.

The site has an SSL certificate to guarantee that information and data transfer via the site are secure.

The purpose of an SSL certificate (‘Secure Socket Layer’ Certificate) is to secure the data exchanged between the user and the site.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this would entail disproportionate formalities, costs and steps for the user.
In the event that the integrity, confidentiality or security of the user’s personal data is compromised, the data controller undertakes to inform the user by any means necessary.

6. EXERCISE OF THE RIGHTS OF PERSONS CONCERNED BY THE COLLECTION OF PERSONAL DATA

In accordance with articles 15 to 21 of the European Data Protection Regulation, the User may at any time request access to, rectification, deletion or portability of his/her Personal Data, request limitation of or oppose the processing of his/her Personal Data.

The User also has the right to lodge a complaint with the CNIL by post at the following address: CNIL – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07; or online at: www.cnil.fr.

Please note that when you request access to your personal data, given that LIVINGSTONE TRAVEL processes a large amount of information and within the limits authorised by law, we may ask you, before providing the information requested, to specify the information or processing activities to which your request refers.

For all requests relating to your personal data, please include the following information:

• your name and postal address ;
• a photocopy of your passport or national identity card, so that we can verify your identity;
• the reason why you wish to exercise your right of access, rectification, deletion, objection, restriction or portability in relation to your personal data or withdraw your consent, if applicable;
• your signature and the date of the request;
  all e-mail addresses (current and previous) used in connection with the booking;
• booking references and dates, if applicable;

By sending a letter to the following address :
Livingstone Travel S.A.S
Personal Data Protection Department
44A Route de Rimsdorf – 67260 SARRE-UNION, FRANCE
or to the following e-mail address: dpo@livingstone-travel.com

7. MANAGEMENT OF COOKIES ON OUR WEBSITE

Each time you visit our website, we automatically collect information relating to your connection and navigation via various technologies. We refer to them generically as ‘cookies’. Only the sender of a cookie can decide whether to read or modify the information it contains. A cookie has a limited validity period. It is deposited and stored on your terminal in compliance with applicable legislation and subject to the choices you have made, which you may modify at any time. A cookie does not identify you personally. It enables its sender to recognise your terminal and to collect a certain amount of information relating to the browsing carried out from this terminal. Further information on cookies can be found at www.cnil.fr.

7. 1. purpose of the cookies used on our site

When you browse this website, cookies are placed on your browser. Depending on the type of cookie, some require your prior consent, others do not.

7.2. Your rights to accept and manage cookies

Except in the case of a specific exemption, the storage of a cookie on your browser terminal is subject to your wishes. You may at any time modify your choices regarding the acceptance or refusal of cookies placed on your terminal, either via the settings tool that we make available to you on our website, or via your browser.

7. 3. How do you exercise your choices?

You have the right to refuse the cookie using the cookie settings tool on our website. The choices you make using this tool will only apply to your browsing on this website.